Field of actions Customers"
We are in dialogue with our customers and embed their feedback in what we do.
We are perceived as qualified, neutral and objective experts in the field of intellectual property.
To communicate with our customers, we use, in addition to traditional means, direct, digital communication channels. We are developing our customer service including the complaint management system. We approach our customers: With exhibition stands and mobile teams, we are present at many trade fairs. A good information flow increases the quality of applications and thus allows quick examination procedures.
We regularly exchange views with our customers at all levels.
Since March 2019, there has been the User Advisory Council on Patents and Utility Models, which holds regular meetings. The User Advisory Council on Trade Marks and Designs will be established soon. We have changed the DPMAnutzerforum, our annual customer conference, from a pure information platform to an information and communication platform.
To disseminate information broadly, we are intensifying cooperation with the patent information centres as regional IP service providers. In this context, the DPMA-IDZ in Berlin plays a pivotal role as an adviser and coordinator.
Last updated: 10 August 2021