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Contact

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Service section Phone number E-mail
Central Customer Care and Services +49 89 2195-1000 info@dpma.de
Please note: Submissions for IP procedures cannot be made by e-mail.
Hotline for Database Users +49 89 2195-3435 datenbanken@dpma.de

DPMA locations

Our customer service team is available by telephone or email to provide general information, answer questions about industrial property rights or provide information about your property right applications. Please note that customer service is not permitted to provide legal advice.

If you would like to obtain information in person, please make an appointment and visit us at our offices in Munich, Jena or Berlin. You will need valid photo ID to enter the DPMA. Appointments in our search rooms and information centres on site, as well as initial consultations for inventors, are only available by prior appointment.

How to submit legally valid applications for intellectual property rights

Please do not send us your property rights application (patent, trademark, utility model or design application) by e-mail, as submissions by e-mail are not legally valid according to legal requirements.

Legally valid procedural actions, such as applications, requests and submissions, can be made

  • electronically via DPMAdirektPro and DPMAdirektWeb as well as
  • by post or fax.
  • You can also drop by in person in Munich, Jena and Berlin to submit your application documents.
Mailing address Fax number
Deutsches Patent- und Markenamt
80297 München		 + 49 89 2195-2221 Please note that submission of design applications and representations of designs by fax is not permitted.

  • Tips if your fax transmission fails

    If your fax does not go through (abort or error message), we give you the following help:

    • Use a "Group 3" fax.
    • Limit the transmission speed to 9,600 bit/s.
      • Attention, this will make the transmission take longer! If possible, start the fax transmission at a time that is outside the usual peak hours.
    • Use a cable that is as short as possible between the fax machine and the telephone system or avoid proximity to sources of interference (e.g. power cables).
    • Make sure that the fax transmission is done with the voice codec G.711.
      • Compressing or HD codecs (G.729, Opus, G.722) lead to errors in the transmission due to distortion of the signal.
      • T.38 is not yet supported by the DPMA's PBX. Please make sure that your T.38 fallback works or deactivate T.38 as a test if necessary.
    • Change the Error Correction Mode (ECM) of your fax machine to "off" or "on".
    • Change the setting of the port of your telephone system to which the fax machine is connected from "Fax" to "Telephone".
    • Additionally, switching off other special settings on your telephone system (e.g. voice pause detection or echo suppression) can also increase the success rate for fax transmissions.

How to reach our other service areas

Service section Phone number E-mail
Online search support via "Webex" +49 89 2195-1000 Notice of online search support
DPMAdirekt Hotline for E-Filing   DPMAdirekt@dpma.de
Press and Public Relations +49 89 2195-3222 presse@dpma.de
Arbitration Board under the Employee Inventions Act +49 89 2195-3943
+49 89 2195-3936		 info@dpma.de
Arbitration Board under the Act on Collective Management Organisations (CMO Act) +49 89 2195-2673 info@dpma.de
 

How to contact our administrative departments

For administrative matters, you can also contact the DPMA via the special authority mailbox (beBPO) as part of the infrastructure of the electronic court and administration mailbox (EGVP). Please note that neither property right-related submissions (patents and utility models, trade marks, designs) nor submissions relating to the proceedings of the DPMA's arbitration boards can be submitted via these access points. The same applies to proceedings under the Collecting Societies Act.

Service section Phone number E-mail
Zentraler Rechnungseingang DPMA
Invoices to the DPMA		 ZRE@dpma.de
Invoices to the German Patent and Trade Mark Office (DPMA) must always be submitted via the Federal Online Access Act-compliant Invoice Submission Portal (OZG-RE), quoting the DPMA's routing ID 991-03083-20. (does not apply to the payment of fees and costs relating to IP matters or arbitration boards)    
You can reach the Federal OZG-RE support hotline Mon. - Fri. from 8.00 a.m. to 4.00 p.m. +49 030 2598-4436 sendersupport-xrechnung@bdr.de
Enquiries to the Jena Sub-Office (delivery of goods, etc.) +49 3641 40-5700  

Bild 1: iStock.com/peterschreiber.media

Last updated: 15 April 2026