Caution: Fraudulent requests for payment by e-mail!
Fraudulent requests for payment circulated again! In contrast to previous cases of fraud, trade mark applicants were contacted by e-mail. The e-mails sent in the name of the Office management of the DPMA request the recipients to transfer allegedly due application fees (up into the four-digit range) to foreign accounts. The scam e-mails are also accompanied by a forged trade mark certificate containing the logo of the DPMA and an imitation signature of the office management..
The DPMA expressly points out that these e-mails are not related to the Office. The Office does not send invoices or requests for payment - neither for the application or renewal of IP rights nor for their publication in the official registers.
The inquiry units, search rooms, document receiving services and cash desks of the DPMA are open. For details, see the opening hours
Munich receiving service, including the cash desk, is closed until further notice. Mail items are accepted at the gate, cash deposits are currently not possible.
|Please note that you must show a valid photo ID at the gate.|
|Face-to-face advice and initial consultations for inventors are provided subject to appointment only. Outside our opening hours, you can use the automated mailboxes in Berlin and Jena. In Munich, you can hand in any mail and items at the reception desk.|
|The customer service staff can be reached by telephone and e-mail at:|
|Central Customer Care and Services||089 firstname.lastname@example.org|
|Hotline for database users||089 email@example.com|
We are ready to help you
The contact persons of our Central Customer Care and Services will answer your general questions, questions about industrial property rights or about your IP applications. If necessary, we also forward your enquiry to the responsible unit at our office. We would like to expressly point out that the Customer Care and Services is not authorised to give legal advice.
- Phone: +49 89 2195-1000
(Monday through Thursday from 8:00 to 16:00 and Friday from 8:00 to 14:00 local time)
- E-mail: firstname.lastname@example.org
- You can find our fax numbers here.
- Opening hours of the service sections and public holidays on the site Opening hours
|Service section||Phone number|
|Central Customer Care and Services||+49 89 email@example.com|
|Hotline for Database Users||+49 89 firstname.lastname@example.org|
|Online search support via "Webex"||+49 30 25992-230 or -231||Notice of online search support|
|DPMAdirekt Hotline for E-Filing||DPMAdirekt@dpma.de|
|Press and Public Relations||+49 89 email@example.com|
|Arbitration Board under the Employee Inventions Act||+49 89 2195-3943
+49 89 2195-3936
|Arbitration Board under the Act on Collective Management Organisations (CMO Act)||+49 89 firstname.lastname@example.org|
|Zentraler Rechnungseingang DPMA
Invoices to the DPMA
(does not apply to the payment of fees and costs relating to IP matters or arbitration boards)
|Enquiries to the Jena Sub-Office (delivery of goods, etc.)||+49 3641 40-5700|
In administrative affairs, you can reach the German Patent and Trade Mark Office also via the De-Mail address "email@example.com" and the special address Behördenpostfach (beBPO) as part of the infrastructure of the Elektronisches Gerichts- und Verwaltungspostfach (EGVP).
Please note that procedural acts such as applications, requests, communications concerning proceedings of the Arbitration Boards at the DPMA and under the CMO Act (Verwertungsgesellschaftengesetz) cannot be submitted via e-mail; submission is only admitted by post, fax, using the DPMAdirektPro software, or in person to be legally valid.
Last updated: 20 November 2023