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Coronavirus pandemic: Enquiry units and search rooms as well as document receiving services closed for the public

Due to the spread of the coronavirus (COVID-19), the enquiry units, search rooms, the document receiving services and the cash desks at all DPMA locations will remain closed until further notice. There will be no face-to-face consultations and initial consultations for inventors. Postal items to the DPMA in Munich can be handed in at the reception desk. In Berlin and Jena, you can use the night letterboxes. 
 
The customer service staff can be reached by telephone and e-mail at:  
Service area Telephone E-mail 
Central Customer Care and Services  089 2195-1000 info@dpma.de 
Hotline for database users 089 2195-3435 datenbanken@dpma.de 
 
If the lines are busy or you hear a pre-recorded message stating that the numbers have not been assigned or a similar message, please try again. You can also email your questions to Customer Care and Services at info@dpma.de. However, documents relating to IP procedures cannot be submitted by e-mail.  

We are ready to help you

The contact persons of our Central Customer Care and Services will answer your general questions, questions about industrial property rights or about your IP applications. If necessary, we also forward your enquiry to the responsible unit at our office. We would like to expressly point out that the Customer Care and Services is not authorised to give legal advice.

  • Phone: +49 89 2195-1000

(Monday through Thursday from 8:00 to 16:00 and Friday from 8:00 to 14:00 local time)

Service section   Phone number   E-mail  
Central Customer Care and Services   +49 89 2195-1000   info@dpma.de 
Hotline for Database Users   +49 89 2195-3435   datenbanken@dpma.de  
DPMAdirekt Hotline for E-Filing     DPMAdirekt@dpma.de  
Press and Public Relations   +49 89 2195-3222   presse@dpma.de  
Arbitration Board under the Employee Inventions Act   +49 89 2195-3943
+49 89 2195-3936 
info@dpma.de 
Arbitration Board under the Act on Collective Management Organisations (CMO Act)   +49 89 2195-2673  info@dpma.de 
Zentraler Rechnungseingang DPMA
Invoices to the DPMA
(does not apply to the payment of fees and costs relating to IP matters or arbitration boards) 
  ZRE@dpma.de 
Enquiries to the Jena Sub-Office (delivery of goods, etc.)   +49 3641 40-5700   

In administrative affairs, you can reach the German Patent and Trade Mark Office also via the De-Mail address "info@dpma.de-mail.de" and the special address Behördenpostfach (beBPO) as part of the infrastructure of the Elektronisches Gerichts- und Verwaltungspostfach (EGVP).
Please note that procedural acts such as applications, requests, communications concerning proceedings of the Arbitration Boards at the DPMA and under the CMO Act (Verwertungsgesellschaftengesetz) cannot be submitted via e-mail; submission is only admitted by post, fax, using the DPMAdirektPro software, or in person to be legally valid.

Picture: iStock.com/BrianAJackson

Last updated: 20 October 2020 

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