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Coronavirus (COVID-19): Information centres and search rooms as well as document receiving services closed for the public

Due to the spread of the coronavirus (COVID-19), the information centres and search rooms of the DPMA will remain closed until further notice. There are no on-site consultations and no initial counselling for inventors. In addition, the document receiving services and the cash desks are closed at all DPMA offices in Munich, Jena and Berlin. If you wish to hand in any mail to the DPMA personally, please visit our reception desk. (We are sorry that the automated mailbox at our Munich office is not functioning either.) 
This measure is necessary to prevent a possible spread of the coronavirus (COVID-19) at the DPMA and to reduce the risk of exposure of staff and visitors. We ask for your understanding. 
 
The customer service staff can be reached by telephone and e-mail at: 
Area of service   Telephone  E-mail  
Central Customer Care and Services 089 2195-1000 info@dpma.de 
Hotline for database users  089 2195-3435 datenbanken@dpma.de 
 
Important: As our telephone system may be overloaded, please send your faxes at off-peak times, i.e. before 9:00 and after 16:00, to ensure that they are transferred successfully. If the lines are busy or a message informs you that direct numbers are not assigned to staff or you hear a similar pre-recorded message, please try again. You can also email your questions to our customer service at info@dpma.de. Requests concerning IP procedures, however, cannot be made by e-mail

We are ready to help you

The contact persons of our Central Customer Care and Services will answer your general questions, questions about industrial property rights or about your IP applications. If necessary, we also forward your enquiry to the responsible unit at our office. We would like to expressly point out that the Customer Care and Services is not authorised to give legal advice.

  • Phone: +49 89 2195-1000

(Monday through Thursday from 8:00 to 16:00 and Friday from 8:00 to 14:00 local time)

Service section   Phone number   E-mail  
Central Customer Care and Services   +49 89 2195-1000   info@dpma.de 
Hotline for Database Users   +49 89 2195-3435   datenbanken@dpma.de  
DPMAdirekt Hotline for E-Filing     DPMAdirekt@dpma.de  
Press and Public Relations   +49 89 2195-3222   presse@dpma.de  
Arbitration Board under the Employee Inventions Act   +49 89 2195-3943
+49 89 2195-3936 
info@dpma.de 
Arbitration Board under the Act on Collective Management Organisations (CMO Act)   +49 89 2195-2673  info@dpma.de 
Zentraler Rechnungseingang DPMA
Invoices to the DPMA
(does not apply to the payment of fees and costs relating to IP matters or arbitration boards) 
  ZRE@dpma.de 
Enquiries to the Jena Sub-Office (delivery of goods, etc.)   +49 3641 40-5700   

In administrative affairs, you can reach the German Patent and Trade Mark Office also via the De-Mail address "info@dpma.de-mail.de" and the special address Behördenpostfach (beBPO) as part of the infrastructure of the Elektronisches Gerichts- und Verwaltungspostfach (EGVP).
Please note that procedural acts such as applications, requests, communications concerning proceedings of the Arbitration Boards at the DPMA and under the CMO Act (Verwertungsgesellschaftengesetz) cannot be submitted via e-mail; submission is only admitted by post, fax, using the DPMAdirektPro software, or in person to be legally valid.

Mailing address and fax number

Mailing address  Fax number  Communications 
Deutsches Patent- und Markenamt
80297 München 
+49 89 2195-2221  Applications for patents and utility models
plus communications concerning pending procedures
enquiries and other  
  +49 89 2195-4000  Trade mark applications and communications for pending trade mark procedures  
Deutsches Patent- und Markenamt
Zentraler Rechnungseingang
80297 München 
  Invoices to the DPMA (excluding IP matters) 
Deutsches Patent- und Markenamt
Dienststelle Jena
07738 Jena 
+49 3641 40-5690  General enquiries and other  
  +49 3641 40-5800  Communications for pending design procedures
(It is not admissible to file design applications by fax.) 
Deutsches Patent- und Markenamt
Informations- und Dienstleistungszentrum Berlin
10958 Berlin 
+49 30 25992-404  General enquiries and other  

Picture: iStock.com/BrianAJackson

Last updated: 12 May 2020 

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