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Coronavirus pandemic: Enquiry units and search rooms as well as document receiving services closed for the public
| Due to the spread of the coronavirus (COVID-19), the enquiry units, search rooms, the document receiving services and the cash desks at all DPMA locations will remain closed until further notice. There will be no face-to-face consultations and initial consultations for inventors. Postal items to the DPMA in Munich can be handed in at the reception desk. In Berlin and Jena, you can use the night letterboxes. | ||
| The customer service staff can be reached by telephone and e-mail at: | ||
| Service area | Telephone | |
| Central Customer Care and Services | 089 2195-1000 | info@dpma.de |
| Hotline for database users | 089 2195-3435 | datenbanken@dpma.de |
| If the lines are busy or you hear a pre-recorded message stating that the numbers have not been assigned or a similar message, please try again. You can also email your questions to Customer Care and Services at info@dpma.de. However, documents relating to IP procedures cannot be submitted by e-mail. | ||
Public notifications can be inspected from 16 November 2020
From 16 November 2020, public notifications given in procedures of the German Patent and Trade Mark Office (DPMA) are displayed at the boards in front of the document receiving service at Zweibrückenstraße 12, 80331 München. To inspect them, visitors may access the foyer of the Zweibrückenstraße office.
To enter the office, visitors must report to the reception desk to disclose their personal data and the purpose of their visit as well as to provide information on symptoms of an infection/illness. Please understand that people with acute respiratory symptoms are not allowed to enter the office. The statutory data protection requirements are fulfilled.
The DPMA's reception staff accompany visitors while they inspect the public notifications. To avoid waiting periods and crowds at the reception desks of the DPMA's offices, we ask that all visitors download, complete and bring with them the forms for disclosure of information available on the DPMA's website. The form "Selbstauskunft zu COVID-19 für Besucherinnen und Besucher des Deutschen Patent- und Markenamts" (COVID-19 Information to Be Disclosed by Visitors to the German Patent and Trade Mark Office) and various leaflets containing information on the access to the DPMA's offices are available in the table "Information on public access to the DPMA's offices during the coronavirus crisis" in the "Forms and more" section of the DPMA's website.
We ask all visitors to the DPMA to observe the protective measures in the offices, in particular the obligation to wear a face mask, to keep a minimum distance of 1.5 metres from others and to abide by the current hygiene rules.
We are ready to help you
The contact persons of our Central Customer Care and Services will answer your general questions, questions about industrial property rights or about your IP applications. If necessary, we also forward your enquiry to the responsible unit at our office. We would like to expressly point out that the Customer Care and Services is not authorised to give legal advice.
- Phone: +49 89 2195-1000
(Monday through Thursday from 8:00 to 16:00 and Friday from 8:00 to 14:00 local time)
- E-mail: info@dpma.de
- You can find our fax numbers here.
- Opening hours of the service sections and public holidays on the site Opening hours
| Service section | Phone number | |
|---|---|---|
| Central Customer Care and Services | +49 89 2195-1000 | info@dpma.de |
| Hotline for Database Users | +49 89 2195-3435 | datenbanken@dpma.de |
| DPMAdirekt Hotline for E-Filing | DPMAdirekt@dpma.de | |
| Press and Public Relations | +49 89 2195-3222 | presse@dpma.de |
| Arbitration Board under the Employee Inventions Act | +49 89 2195-3943 +49 89 2195-3936 |
info@dpma.de |
| Arbitration Board under the Act on Collective Management Organisations (CMO Act) | +49 89 2195-2673 | info@dpma.de |
| Zentraler Rechnungseingang DPMA Invoices to the DPMA (does not apply to the payment of fees and costs relating to IP matters or arbitration boards) |
ZRE@dpma.de | |
| Enquiries to the Jena Sub-Office (delivery of goods, etc.) | +49 3641 40-5700 |
In administrative affairs, you can reach the German Patent and Trade Mark Office also via the De-Mail address "info@dpma.de-mail.de" and the special address Behördenpostfach (beBPO) as part of the infrastructure of the Elektronisches Gerichts- und Verwaltungspostfach (EGVP).
Please note that procedural acts such as applications, requests, communications concerning proceedings of the Arbitration Boards at the DPMA and under the CMO Act (Verwertungsgesellschaftengesetz) cannot be submitted via e-mail; submission is only admitted by post, fax, using the DPMAdirektPro software, or in person to be legally valid.
Picture: iStock.com/BrianAJackson
Last updated: 11 November 2020
