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Service section Phone number E-mail
Central Customer Care and Services +49 89 2195-1000 info@dpma.de
Please note: Submissions for IP procedures cannot be made by e-mail.
Hotline for Database Users +49 89 2195-3435 datenbanken@dpma.de

DPMA locations

Our customer service team is available by telephone or email to provide general information, answer questions about industrial property rights or provide information about your property right applications. Please note that customer service is not permitted to provide legal advice.

If you would like to obtain information in person, please make an appointment and visit us at our offices in Munich, Jena or Berlin. You will need valid photo ID to enter the DPMA. Appointments in our search rooms and information centres on site, as well as initial consultations for inventors, are only available by prior appointment.

How to submit legally valid applications for intellectual property rights

Please do not send us your property rights application (patent, trademark, utility model or design application) by e-mail, as submissions by e-mail are not legally valid according to legal requirements.

Legally valid procedural actions, such as applications, requests and submissions, can be made

  • electronically via DPMAdirektPro and DPMAdirektWeb as well as
  • by post or fax.
  • You can also drop by in person in Munich, Jena and Berlin to submit your application documents.
Mailing address Fax number
Deutsches Patent- und Markenamt
80297 München		 + 49 89 2195-2221 Please note that submission of design applications and representations of designs by fax is not permitted.

How to reach our other service areas

Service section Phone number E-mail
Online search support via "Webex" +49 89 2195-1000 Notice of online search support
DPMAdirekt Hotline for E-Filing   DPMAdirekt@dpma.de
Press and Public Relations +49 89 2195-3222 presse@dpma.de
Arbitration Board under the Employee Inventions Act +49 89 2195-3943
+49 89 2195-3936		 info@dpma.de
Arbitration Board under the Act on Collective Management Organisations (CMO Act) +49 89 2195-2673 info@dpma.de
 

How to contact our administrative departments

For administrative matters, you can also contact the DPMA via the special authority mailbox (beBPO) as part of the infrastructure of the electronic court and administration mailbox (EGVP). Please note that neither property right-related submissions (patents and utility models, trade marks, designs) nor submissions relating to the proceedings of the DPMA's arbitration boards can be submitted via these access points. The same applies to proceedings under the Collecting Societies Act.

Service section Phone number E-mail
Zentraler Rechnungseingang DPMA
Invoices to the DPMA		 ZRE@dpma.de
Invoices to the German Patent and Trade Mark Office (DPMA) must always be submitted via the Federal Online Access Act-compliant Invoice Submission Portal (OZG-RE), quoting the DPMA's routing ID 991-03083-20. (does not apply to the payment of fees and costs relating to IP matters or arbitration boards)    
You can reach the Federal OZG-RE support hotline Mon. - Fri. from 8.00 a.m. to 4.00 p.m. +49 030 2598-4436 sendersupport-xrechnung@bdr.de
Enquiries to the Jena Sub-Office (delivery of goods, etc.) +49 3641 40-5700  

Bild 1: iStock.com/peterschreiber.media

Last updated: 5 March 2026