Enquiry Units

Enquiry units and search rooms as well as document receiving services will be reopened to the public from 1 June 2022

The enquiry units, search rooms, document receiving services and cash desks at all locations of the DPMA will be reopened from 1 June 2022. Face-to-face advice and initial consultations for inventors are provided subject to appointment only. Any mail and items addressed to the German Patent and Trade Mark Office can be handed in at the receiving services at all locations. Likewise, it is possible again to make payments in cash. Please check our opening hours before your visit. Outside our opening hours, you can use the automated mailboxes in Berlin and Jena. In Munich, you can hand in any mail and items at the reception desk.

Our customer service staff can be reached by telephone and e-mail at:

Service areaTelephoneE-mail
Central Customer Care and Services+ 49 89
Datenbankunterst├╝tzung+ 49 89

Your direct point of contact

DPMA sub-office building in Jena

DPMA in Jena

If you would like to discuss your questions about industrial property rights directly with DPMA staff, our enquiry units are your first point of contact. They will answer your questions about applications for patents, utility models, registered designs or trade marks.

For example, the following questions will be answered:

  • general questions on industrial property protection
  • formal questions in connection with IP applications
  • questions concerning application documents, information leaflets and brochures

You can discuss your questions directly with our staff at the locations in Munich, Berlin and Jena. Please find here the Opening hours.

You can reach the staff of the enquiry units independent of the location by phone and via e-mail (see Contact).


The Customer Care and Services is not authorised to give legal advice. Legal advice is exclusively provided by patent attorneys and lawyers.

Picture: DPMA

Last updated: 25 May 2022